Terms of Service

Thank you for visiting Geneora and for your interest in our home bed linen three-piece sets. We are committed to providing users worldwide with minimalist, comfortable, and quality bedding accessories, while offering clear and transparent service policies to guide you through every step of browsing, purchasing, and using our products.

This website, Geneora (www.geneora.com), is operated by HONGKONG KATE LIMITED. As the brand holder of Geneora and the operating entity of this website, HONGKONG KATE LIMITED is fully responsible for website content management, product presentation, order processing, after-sales service, and user information management. The brand and the operator represent a unified management structure within the same corporate framework, and all policies and execution responsibilities for products and services provided through this website are borne by HONGKONG KATE LIMITED.

This Service Policy constitutes the basic agreement between you and HONGKONG KATE LIMITED regarding the use of this website and the purchase of products sold herein. Please carefully read the entire content of this Service Policy before using this website or submitting an order. By continuing to browse this website, submitting an order, or engaging in other interactive activities, you are deemed to have understood and agreed to be bound by this Service Policy.

I. Product Information

Geneora focuses on the design and sale of home bed linen three-piece sets. Our products primarily include duvet covers, sheets, and pillowcase combinations, made from selected high-quality fabrics with an emphasis on tactile comfort, breathability, and visual simplicity.

1. Product Descriptions: Each product displayed on this website is accompanied by relevant fabric composition details, size specifications, color references, and care recommendations. We strive to ensure that product descriptions are truthful, accurate, and complete. However, due to the inherent characteristics of textile fabrics, actual items may differ slightly from website images and descriptions in terms of size, color, and texture. Specifically:

   • In terms of dimensions, a reasonable tolerance of 2 to 4 cm between stated measurements and actual finished products is normal and is not considered a product defect;

   • In terms of color, due to differences in lighting during photography and user display devices, actual colors may vary from screen representations—the actual product shall prevail;

   • In terms of fabric texture, different batches of natural fiber fabrics may have minor tactile variations, none of which affect comfort or overall quality.

2. Stock and Availability: The stock status displayed on this website is for real-time reference only. However, due to concurrent orders and inventory fluctuations, in rare cases, the actual stock may be insufficient after you place an order. Should this occur, HONGKONG KATE LIMITED will contact you via email to discuss product replacement, waiting for restock, or order cancellation and refund.

3. Product Usage Advisory: Geneora bed linen three-piece sets are designed for home sleep environments and are suitable for daily household use. Please follow the care instructions and washing label guidance provided on the product page and with the product itself for proper cleaning and maintenance, to extend the product's service life and maintain fabric comfort.

II. Terms of Use

The terms of use for this website are intended to regulate your rights and obligations when accessing this website and using its various features. By accessing this website in any manner, you are deemed to have agreed to comply with the following terms:

1. Website Usage License: HONGKONG KATE LIMITED grants you a personal, non-exclusive, non-transferable, revocable, limited license to access this website and browse product information in accordance with this Service Policy. Without the prior written consent of HONGKONG KATE LIMITED, you may not use any content of this website for commercial purposes, including but not limited to copying, reproducing, distributing, displaying, mirroring, or otherwise exploiting the content of this website.

2. Truthfulness of User Information: When browsing, ordering, or performing other operations on this website, you shall provide truthful, accurate, and complete personal information. Any consequences arising from your provision of false, incorrect, or incomplete information—including but not limited to order fulfillment failure, package non-delivery, or identity verification issues—shall be borne solely by you.

3. Prohibited Conduct: You shall not use this website to engage in any unlawful, illegal, or rights-infringing activities, including but not limited to:

   • Using this website for fraud, false transactions, or other dishonest conduct;

   • Maliciously interfering with the normal operation of this website, including but not limited to spreading viruses, conducting hacking attacks, or making excessively frequent requests;

   • Unauthorized access to other users' personal or order information;

   • Reverse engineering, data mining, or systematic scraping of website content in any manner.

4. Intellectual Property: All content contained on this website, including but not limited to text, images, graphics, logos, identifiers, brand names, product designs, page layouts, and source code, constitutes intellectual property owned by HONGKONG KATE LIMITED or its licensors and is protected under applicable laws and regulations. Without the explicit written permission of HONGKONG KATE LIMITED, you may not copy, modify, distribute, or use the content of this website for commercial purposes.

5. External Links: This website may contain external links to third-party websites, provided solely for user convenience. HONGKONG KATE LIMITED assumes no responsibility for the content, security, or privacy practices of third-party websites, and you access such links at your own risk.

III. Orders and Contract Formation

1. Order Submission: After you add products to your cart, complete the ordering process, and finalize payment on this website, the system will send you an order confirmation email. This email merely signifies that we have received your order request and does not constitute contract formation.

2. Contract Formation: The contract of sale between you and HONGKONG KATE LIMITED is formed at the time when this website sends you a shipping confirmation email, confirming that your order has been dispatched and handed over to the logistics carrier. Prior to that time, HONGKONG KATE LIMITED reserves the final right to accept or reject your order request.

3. Order Rejection: HONGKONG KATE LIMITED reserves the right to cancel or reject orders before contract formation under the following circumstances:

   • Insufficient actual product stock;

   • System pricing errors or incorrect displayed information;

   • Your order is reasonably suspected of involving fraud, false transactions, or other anomalous circumstances;

   • The shipping address you provided cannot be delivered to.

If your order is rejected or cancelled, we will notify you via email of the relevant reasons and assist in processing the refund of any amounts already paid.

IV. Pricing and Payment

1. Price Explanation: Product prices listed on this website are denominated in US Dollars (USD), inclusive of the product value itself but excluding customs duties and other potential local taxes. For specific shipping rates, please refer to the Shipping Policy on this website—Geneora offers free shipping to users worldwide. Product prices are subject to the amounts displayed at checkout at the time of your order.

2. Price Changes: HONGKONG KATE LIMITED reserves the right to adjust product prices at any time. Adjusted prices shall be effective as of the real-time update on this website. Price changes do not affect orders that have already been generated and paid for.

3. Payment Methods: This website supports mainstream international payment methods, with specific payment channels as listed at checkout. When using payment services, you shall comply with the applicable terms of use and privacy policies of the relevant payment service providers. All payment information is transmitted through encrypted channels, and HONGKONG KATE LIMITED does not store your complete payment account details.

V. Service Changes and Interruptions

HONGKONG KATE LIMITED is committed to maintaining the stable operation and continuous service of this website. However, we may need to restrict, interrupt, or adjust this website or certain functions under the following circumstances:

• System maintenance, upgrades, or security inspections;

• Force majeure events (including but not limited to natural disasters, cyberattacks, government regulations, power outages, etc.);

• Operational strategy adjustments or legal compliance requirements.

In the above situations, we will make reasonable efforts to notify users in advance via website announcements or email, except where emergency circumstances prevent prior notice. We apologize for any inconvenience caused by service interruptions; however, such circumstances do not constitute grounds for liability.

VI. Limitation of Liability

1. This website and the products sold herein are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, HONGKONG KATE LIMITED makes no express or implied warranties regarding the completeness, accuracy, or continuity of the website content.

2. To the extent permitted by applicable law, HONGKONG KATE LIMITED shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of this website or the purchase of products herein (including but not limited to loss of profits, loss of goodwill, loss of use, etc.).

3. For any dispute arising out of or relating to this Service Policy, the total aggregate liability of HONGKONG KATE LIMITED shall not exceed the total amount actually paid by you for the order in question.

VII. Product Usage and Care Recommendations

To help you make the best use of your Geneora bed linen three-piece set, we offer the following general care recommendations:

• Before first use, we recommend washing the product separately in cold water once to remove any dust that may have accumulated during production and storage;

• For regular washing, use a mild neutral detergent and machine wash gently or hand wash in cold or lukewarm water (not exceeding 40°C);

• Do not use bleach, chlorine-containing cleaners, or strong alkaline detergents;

• After washing, air dry naturally; avoid high-temperature tumble drying or prolonged direct sunlight exposure to prevent shrinkage or color fading;

• When ironing, use a low temperature setting (not exceeding 110°C) and place a thin cloth over the fabric surface to avoid direct contact with the iron;

• When not in use, fold flat and store in a dry, well-ventilated place.

The above recommendations are general guidelines. For specific care instructions, please refer to the care label attached to the product. Product damage resulting from failure to follow care recommendations is not covered under the quality assurance scope.

VIII. Information Collection and Privacy Protection

HONGKONG KATE LIMITED may collect certain personal information from you (such as name, email address, shipping address, phone number, and order details) when you visit this website and use its services. We are committed to collecting, using, and protecting your personal information only to the extent necessary for legitimate purposes, including order fulfillment, logistics delivery, customer communication, and service improvement.

We do not sell, rent, or otherwise provide your personal information to unrelated third parties, except as required by law or as necessary for order delivery (e.g., providing shipping information to logistics carriers). For detailed privacy protection measures, please refer to the Privacy Policy on this website.

IX. Policy Updates and Amendments

HONGKONG KATE LIMITED reserves the right to modify or update this Service Policy at any time. Revised versions will be published on this website, with the update date indicated at the top of the policy page. Please review this Service Policy periodically for the latest version. Continued use of this website or submission of orders after revisions take effect constitutes your acceptance of the amended terms.

X. Governing Law and Dispute Resolution

This Service Policy and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising out of this Service Policy or your use of this website shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party may submit the dispute to the courts of the Hong Kong Special Administrative Region having competent jurisdiction.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.